About the Role

We are seeking a friendly and professional Customer Service & Sales Advisor to join our team in Tiverton, Devon. This is an excellent opportunity for someone who enjoys delivering outstanding customer service in a fast-paced environment.

As a Customer Service & Sales Advisor, you will be the first point of contact for customers, ensuring enquiries are handled efficiently and professionally while maintaining high levels of customer
satisfaction.

 

Key Responsibilities

 

• Respond to customer enquiries via telephone and email.
• Provide accurate information regarding Floris products, Bespoke services, and company policies.
• Resolve customer issues and complaints in a timely and professional manner.
• Process customer orders, requests, and account updates.
• Maintain accurate customer records and update internal systems.
• Work closely with colleagues across departments to ensure customer needs are met.
• Identify opportunities to improve customer experience and service delivery.

 

About You

The ideal candidate will have:

Excellent communication and interpersonal skills.

• An interest in fragrance, heritage or beauty brands.
• A positive, professional, and approachable manner.
• Strong problem-solving abilities and attention to detail.
• Good organisational and time-management skills.
• The ability to work effectively both independently and as part of a team.
• Competent IT skills, including Microsoft Office applications.
• Previous customer service experience is desirable but not essential, as full training will be provided.
• Experience working with SAGE & Shopify is preferred

• Competitive salary.
• Full training and ongoing development opportunities.
• Friendly and supportive working environment.
• Opportunities for career progression.
• Company pension scheme.
• Holiday entitlement plus bank holidays.
• A generous staff discount on all Floris products.

• Monday to Friday (we can be flexible with this)
• Part-time hours. (ideally 12-5pm, but hours can be discussed)

Please submit your CV and a covering letter outlining your suitability for the role to luke.kitteridge@florislondon.com. Alternatively, please use the contact form below.

Closing Date: 30th June 2026

Start Date: ASAP